Return policy

Refund Policy
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Returns:
All window treatments and textiles are final sale and non-returnable as they are, in most cases, made-to-order just for you. Items not marked as quick ship or immediate ship are custom sewn and can take up to 3-5 weeks before shipping for fabrication. Please purchase a swatch of fabric in advance as colors and textures may look different online.  Unless there is a quality issue, which we will gladly repair immediately (but we hope that never occurs).

For curtain hardware items, our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. All cut rods are final sale. Other hardware items must receive a return authorization, which you can get by emailing [email protected]. If approved, you will be responsible for returning the item. After inspection by JLL HOME STORE, a refund will be issued minus a 25% warehouse restocking fee. 

Any order cancellations must be received within 24 hours of order placement. 

Additional non-returnable items:
Gift cards

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email within 14 days at [email protected].